Refunds and returns
Nothing in these ‘terms and conditions’ excludes, restricts or modiﬁes the consumer guarantees provided for by statute including under the Australian Consumer Law.
If goods you purchased: 1 are not of acceptable quality; 2 are not ﬁt for their purpose; or 3 do not match their descriptions
You may have rights under the Australian Consumer Law to have the goods repaired or replaced, or have the price you paid for the goods refunded. You should contact us at: firstname.lastname@example.org within a reasonable time and provide your name, address and date of purchase, as well as a description of your concerns regarding the goods.
If the goods are damaged on delivery, then you should refuse to take receipt of those goods and notify us immediately. If you notice damage to goods after delivery, you should notify us immediately and we will arrange for return of the goods in accordance with these ‘terms and conditions’. You must comply with directions from us to facilitate a return.
Returned goods must be returned with proof of purchase in their original packaging. For the avoidance of doubt, nothing in this clause limits or restricts your ability to make a claim that may be available to you for failure to comply with a guarantee under the Australian Consumer Law. If you are returning goods due to a fault or defect under a guarantee under the Australian Consumer Law, you may be able to return the goods without their original packaging. It is your responsibility to ensure that returned items are returned safely. We take no responsibility for items lost in transit. Where you are returning goods to us because of our failure to comply with a consumer guarantee, you must return the goods to us at your cost unless the goods cannot be returned, removed or transported without signiﬁcant cost to you because of:
1. The nature of our failure to comply with the consumer guarantee.
2. The size, height or method of attachment of the goods.
3. Where you are returning goods to us, we take no responsibility for goods lost in transit.
4. Refunds may take up to 10 business days to be processed.
5. There will be no refund on any sale items.