FREE SHIPPING TO AUSTRALIA + NZ ON ORDERS OVER $200

TERMS & POLICIES

Here is the fine print –because not everyone is nice and honest like you, we thought it best to cover our butt! However, we’re  pretty confident that, like you, our clientele is pretty awesome, so most of this material is just what you'd expect to see on  any ‘terms and conditions’ page on any law-abiding website.

This website (www.loveandtumble.com.au) is operated by us (Love + Tumble). ’We’, ‘our’ ‘us’ or ‘I’ refers to our Love + Tumble business, that is, the owner/employees working under the ABN 21347587486. ‘You’ or ‘your’ means the person who is accessing this site. By purchasing online ‘you’ have accepted the specified ‘terms and conditions’ of our business (Love + Tumble). These ‘terms of service’ apply to all users of  our website, including, and without limitation, users who are browsers, vendors, customers, merchants, and/ or contributors of content.

We reserve the right to change this website and its conditions at any time with terms effective immediately. You can review the most current version of these 'terms of service’ at any time on this webpage. It is your responsibility to check this webpage periodically for changes. Your continued use of, or access to our  website, following the posting of any changes constitutes acceptance of those changes.

Our Love + Tumble online store is hosted on Shopify Inc. This host provides us with the online ecommerce platform that allows us to sell our products and services to you.

By shopping on our website, it is likely that you are over 18 years of age. However, we choose to specify that you must be over 18 years of age to purchase products from our online store.  Therefore by using this website, you automatically confirm that you are over the age of 18 years and that you accept these terms. By shopping at our Love + Tumble online store, you agree that you have entered into a legal contract with us, which is consistent with these terms. We reserve the right to take legal action against parents or guardians of minors that shop online at our website should we need to seek compensation for any loss or damage subsequent to a transaction entered into by a minor.

Illegal use of our website is not permitted and you must not in any way use this website to impinge on the rights of others. Legal action will be sought if we suspect such fraudulent, abusive or illegal activity. It is not permitted for you to partake, initiate or engage in any activity that interferes or disrupts our website, or the servers and networks that host this website. You are not permitted to in any way attempt to overcome, or tamper with the security features of this website. You also are not permitted to interfere with or circumvent the security features of this  service, or any related website, other websites, or the internet. We reserve the right to terminate your use of the service or any related website for violating any of the prohibited uses.

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve: (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Be assured credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of this  website, through which the service is provided, without express written permission by us. You may view the site and its contents for personal and non-commercial use only and subject to the Australian Copyright Act 1968.

We are not responsible if information made available on our website is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting original sources of information. Any reliance on the material on this site is at your own risk. Of course we do everything we can to not lead you astray and we generally believe the information we publish to be correct.

All prices listed on this website are in Australian dollars (AUD) and are inclusive of goods and services tax (GST). We reserve the right to alter pricing at anytime.

Promotional discount codes are given at the sole discretion of our business (Love + Tumble). All prices listed on this website exclude delivery costs, which is shown separately in the product page, but may be recalculated depending on the number of goods you place in an order. You agree to pay delivery costs as they are calculated and listed in the order confirmation at the time of purchase. By law we are required to declare the exact value of all items and identify the order as dutiable "merchandise".

We have made every effort to ensure the colours and images of our products are portrayed as accurately as possible. We cannot guarantee that your computer monitors display of any colour will be accurate. All weights, sizes and dimensions mentioned are approximate and there may be slight variations to colours due to the nature of natural products and items being made by hand. Our business (Love + Tumble) and our suppliers make every effort to ensure product quality and consistency across each item. With regards to baby clothing, each baby / child is different, so please order accordingly to the size of your baby. If your baby / child is smaller or larger than the norm then please pick the size that reflects their actual measurements. If in doubt then our advice is to order the size up.

To place an order on our website add your selected items to your 'cart' and click the "checkout" button. Orders will be deemed to have been received by us at the time we send an order confirmation to your nominated email address. (So please ensure your contact details are current and correct). Your order may not be cancelled once it has been received, so please take care when placing and confirming an order. In the event of a cancelled order, funds paid in relation to that order will be refunded in full as soon as possible. You will be provided with email acknowledgement of the cancellation and refund. We accept no responsibility for any orders that are declined, or not accepted due to disruptions with internet connections.

We reserve the right, but are not obligated, to limit the sales of our products to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products that we offer. We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by, or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you via your email and/or billing address/phone number provided at the time the order is made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. 

You agree to provide current, complete and accurate purchase and account information for all purchases made at our online store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

When payment details have been provided and approved and an automated confirmation email has been sent, orders will be deemed to have been received by us (Love + Tumble). Order confirmations are sent to your nominated email address. Please take care when submitting an order as they may not be cancelled once they have been received by us. By placing an order, you make an offer to us to purchase the products you have selected based on these ‘terms and conditions’. Our business (Love + Tumble) is primarily an online business and will mainly communicate with you (our customers) via email. It is your responsibility to ensure the correct contact details are entered and that your nominated email address is regularly checked for correspondence. 

Each order (once confirmed) represents a separate agreement. You can pay for your order by any of the methods specified on the electronic order form on the website. Payment for orders will be processed immediately upon confirmation of your order, including for products that are listed as on pre-sale or backorder. You acknowledge that we (Love + Tumble) may treat an electronic instruction as authentic and are not obligated to verify the authenticity or authority of persons authorising the electronic payment instructions, or to verify the accuracy and completeness of such electronic instructions.  

Every effort will be made to ensure there is no delay in dispatching your goods. However, occasionally it is possible that shipping and other factors outside of our control may result in delays. No liability will be accepted for associated loss or damages suffered as a consequence of such delays. Delivery times listed on the site are an estimate only guided by Australia Post. If there is a delay dispatching your order by more than a week, we will notify you via the email address nominated in your order. We reserve the right to not ship to remote or rural locations. We (Love + Tumble) are  not responsible for the delivery times of goods. Once goods have been dispatched, it is your responsibility to liaise with our nominated courier company in relation to delivery time estimation.

Occasionally we use links to other websites; we do this with caution and will  not send you to third party sources lightly. However, we do not accept responsibility for any content or privacy policies associated with these websites. We neither monitor, nor input, or have any control over these websites. Therefore, you should take every precaution when accessing any website, and we reiterate this when accessing and shopping online at our website. We would hate for you to be impacted by viruses, or any interference, so please ensure to be cautious in order to minimise your risk. We take no responsibility for any interference or associated damages if they occur. Any use by you of optional tools, or internet links offered through the website, is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which the tools are provided by the relevant third-party provider(s). Complaints, claims, concerns, or questions regarding third-party products should be always directed to the third-party. 

If, at our request, you send certain specific submissions (for example, contest entries), or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials (whether online, by email, by postal mail, or otherwise), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any mediums, any comments that you forward to us.

We are and shall be under no obligation: (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

Occasionally there may be information on our website that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information, or cancel orders if any information in the service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. You agree that from time—to—time we may remove the service for indefinite periods of time, or cancel the service at any time, without notice to you.

In no case shall we (Love + Tumble), be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind.

You agree to indemnify, defend and hold us harmless and our suppliers harmless from any claim or demand, including reasonable attorney fees, made by any third-party due to, or arising out of your breach of these ‘terms of service’ or the documents they incorporate by reference, or your violation of any law or the rights of a third-party. In the event that any provision of these ‘terms of service’ is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these’ terms of service’, such determination shall not affect the validity and enforceability of any other remaining provisions.

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These ‘terms of service’ are effective unless and until terminated by either you or us. You may terminate these ‘terms of service’ at any time by ceasing to on our website.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these ‘terms of service’, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our services (or any part thereof). The failure of us to exercise or enforce any right or provision of these ‘terms of service’ shall not constitute a waiver of such right or provision.

These 'terms of service’ and any policies or operating rules posted by us on this website or in respect to ‘the service’ constitutes the entire agreement and understanding between you and us and govern your use of ‘the service’, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the ‘terms of service’).

These ‘terms of service’ and any separate agreements whereby we provide you ‘services’ shall be governed by and construed in accordance with the laws in Victoria, Australia.

Questions about the ‘terms of service’ should be sent to us at: info@loveandtumble.com.au.

PRIVACY STATEMENT
Please be advised that we are committed to protecting your personal information and maintaining your privacy. We do this because that is how we would like to be treated. We have high standards to protect your privacy and personal information, which is consistent with legal expectations outlined by law.

What do we do with your information?

When you purchase something from our online store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our online store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

If you have signed up to our website to create an account then you will receive email marketing.’ Therefore with this (your) permission we may send you emails about our store, new products and other updates. There is an option to unsubscribe from these emails if you decide you wish.

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to us collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

We may disclose your personal information if we are required by law to do so, or if you violate our ‘terms of service’.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

PAYMENT
 If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as it is necessary to complete your purchase transaction. After your transaction is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s ‘terms of service’ or ‘privacy statement’.

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in, or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. 

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this privacy policy or our website’s ‘terms of service’. When you click on links on our online store, they may direct you away from our website. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

We reserve the right to modify this privacy policy at any time, so please make sure to review it frequently. Changes and clarifications will take effect immediately upon posting them on our website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at: info@loveandtumble.com.au

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